Refund & Cancellation Policy

This policy applies to ACH File Converter Pro: monthly, quarterly, and yearly subscriptions, and any one-time Pro Pass offered on the pricing page. All prices are in US dollars (USD) and payments are processed by Stripe.

The free plan does not require payment. You can view and validate any file, and download files up to the free payment limit shown on the pricing page, so you can confirm the tools fit your workflow before you upgrade.

Pro subscriptions renew automatically at the end of each billing period at the price shown at checkout, until you cancel. Your current billing period is shown in the Billing section of your account.

Pro Passes are one-time purchases and never renew automatically.

You can cancel at any time online, without contacting us, from Billing in your account. Cancellation stops the next automatic renewal. You keep Pro access until the end of the period you have already paid for, after which your account returns to the free plan. You will not be charged again.

Pro is a digitally delivered service, so payments for a billing period that has already started are generally not automatically refundable or prorated. We will, however, fairly review requests made within seven days of payment, particularly for duplicate or incorrect charges, or where a technical problem prevented meaningful access to the paid service.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection law.

Email hello@achfileconverter.com from the address associated with your account. Include the payment date and a short explanation of the issue. Please do not send card numbers, bank account details, or ACH files by email.

We normally review requests within five business days. Approved refunds are returned to the original payment method. After processing, your bank or card issuer may take approximately 5–10 business days to display the funds.

Pro access should activate shortly after a successful checkout. If it does not, refresh the page or sign in again, then select Payment completed — check access in the upgrade prompt before contacting us. We will first try to restore the service and, where that is not reasonably possible, consider an appropriate refund or account credit.

Yes. We may update this policy to reflect product, legal, or operational changes. The “Last updated” date will change when revisions are published. Changes do not affect payments made before the update.